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Noz100
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BT Sport 2 and 3 not working - blank screen

Bt sport 2 and 3 aren't working on my TV. I've restarted the Virgin TV box and reset the router, but I'm still getting a blank/frozen screen on both channels. BT sport 1 is fine, though. Any suggestions on how to fix this? Thanks 

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newapollo
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Re: BT Sport 2 and 3 not working - blank screen

https://www.virginmedia.com/help/virgin-tv-missing-tv-channels

If you have the V6 box do the following

Press Home on your remote.

Select Help & Settings.

Select Help.

Select TV Care from the top bar.

Select Missing channels.

Select Refresh my channel list to check for missing channels, and to get your Virgin TV V6 box automatically updated if they are missing.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Noz100
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Re: BT Sport 2 and 3 not working - blank screen

Thanks. I've done that, but the screen on both channels is still pixelated

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Tom_F
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Re: BT Sport 2 and 3 not working - blank screen

Hi Noz100, thanks for getting in touch.

 

Sorry to hear about the problems you've had with BT Sports 2 & 3. There's currently no wider issues we're aware of, and checking now everything appears to be OK. If it's still a problem for you now can you please send me a PM confirming your account number so we can investigate further?

 

Cheers,

 

Tom

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Noz100
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Re: BT Sport 2 and 3 not working - blank screen

Thanks Tom. Still having the same issue. Have PM'd you

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