Virgin Media Community

[mjkerr]

Only affecting BBC ONE HD / Channel 101 / BBC One Scotland 
The sound quality is very poor on live transmissions 
Any high volume sections are affected with distortion 

I compared the same transmission on BBC NEWS / Channel 601
It is not affected 

I have had this issue since Thursday 03 September

[LittleMick73]

Hi with any problems the first thing to do is reboot the box, check all connections, if no cure phone go down the TV faults route.Regards Micky

[mjkerr]

Sadly it only affects live transmissions on BBC ONE; news
So I have to wait to compare to next time

Reboot, no difference
Checked connections, no difference (no other channels affected)
TV faults, no reports and no difference

[baldiepete]

I’m having exactly the same issue. I first noticed it yesterday afternoon (3rd September).

[rbpaul]

Yes, I also started to hear this problem too on yesterday's breakfast news in the morning and it's been there since.

Tinny/echo type distortion.

[sandman112]

Ive also noticed this over the past few days, only effecting bbc1 as far as I can tell, happens on both my v6 boxes.

Last noticed it watching pointless on Sat evening 

Sound could be described as tinny or having a bit of a rattle to it

[grooveduprecord]

Same here too. Really annoying. Virgin get it sorted! 

[mjkerr]

Phoned support and transferred between agents three times

"You are reporting an issue with channel picture quality"
No, just the sound on Channel 101 
"I will transfer you"

"You are reporting an issue with channel picture quality"
Is it just me, but it sounds like an echo on Channel 101
"I will transfer you"

"You are reporting an issue with the sound quality"
Yes, at last
Try this... 

Advised to change the
Audio -> Dolby Digital -> Dolby Digital to PCM

I then had to wait until the next live tranmission to compare, but it has made no difference
I have now swapped that back to 
Audio -> Dolby Digital -> Dolby Digital

Clearly it is the quality of the transmission being received by Virgin Media

[Martin_N]

Hi mjkerr,

Thank you for your post. I'm very sorry to hear about the issue you're having. 

Can you confirm by poor sounds quality are you referring to the sounds being very quite or is it cutting out?

^Martin 

[mjkerr]

Neither issue, not quiet nor cutting out
There is a distortion as if someone is rustling tin foil whenever the volume is too high