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Alessandro Volta
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Message 11 of 36
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Re: BBC 1 incorrect aspect on SD

Has anyone called in to report the issue - what did they say ?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 12 of 36
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Re: BBC 1 incorrect aspect on SD

I sent a message to them this morning describing the issue but no response yet. 

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Message 13 of 36
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Re: BBC 1 incorrect aspect on SD

Hi kewny.  I am also a newbie but a virgin customer for years. Just noticed your message re incorrect ratio on BBC1 SD.

I am also from the north west and woke up to the incorrect screen. Still the same. On my old Toshiba TV I would have been able to adjust the ratio. My current smart tv, strangely, doesn't have that option.

Let's hope it is sorted soon. Cheers.

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Message 14 of 36
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Re: BBC 1 incorrect aspect on SD

same issue for me , started today.BBC 1 North west channel 101.

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Message 15 of 36
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Re: BBC 1 incorrect aspect on SD

what's the answer meant to be earlier in thread ?

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Alessandro Volta
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Message 16 of 36
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Re: BBC 1 incorrect aspect on SD

Just checked here in Manchester.
BBC1 on channel 101 is affected - but the "other" SD BBC1 channels - 861-4 - are fine


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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 17 of 36
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Re: BBC 1 incorrect aspect on SD

I am also experiencing a vertically “squashed” aspect ratio on BBC1 SD

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Alessandro Volta
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Message 18 of 36
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Re: BBC 1 incorrect aspect on SD

Use channel 861 till its sorted.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Very Insightful Person
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Message 19 of 36
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Re: BBC 1 incorrect aspect on SD

This sounds like the same issue as occured with Horse & Country a few weeks ago.

The issue will be with the reception/encoding kit at the SHE in Langley just outside London & not locally to the NW.

No good talking to offshore as they won't know what you are talking about.

@ForumTeamhere managed to get the last fault fixed. Hopefully they will respond soon & raise a ticket.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Mark as Helpful Answer if I've helped

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Message 20 of 36
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Re: BBC 1 incorrect aspect on SD

I see your post was 10hrs ago. I have the same problem in the NW. Tweeted VM hoping for a response.