Thank you for getting in touch to let us know you're still having trouble. I'm really sorry that this issue is persisting for you.
We are aware of this historic fault, but it has indeed been resolved and we are unable to replicate the problem in the office. However, I have noticed that ITV3 is currently showing an older episode of Coronation Street which wouldn't be available in widescreen, as older programmes weren't shot this way. Could it be that you happen to have viewed these channels when they were airing older shows?
If you're still concerned that you're experiencing a fault, please try rebooting your TV box to see if this clears the error. It may also be worth manually connecting to the network by following these steps: press Home on your remote > select Help & Settings > select Settings > select Network > select Connect to the Virgin Media Service now.
Do you have a TiVo? I just checked ITV3 on my V6, it shows Agatha Christie's Poirot correctly in 4:3 on both the SD and HD channels. It's still correct on the SD channel when I change the video output from 576i (for the TV to upscale to 1080p) to 1080i (for the V6 to upscale to 1080p).
Hi Roger, Yes, I have the Tivo box. One thing I must reiterate is that everything is OK watching these channels on my Freeview HD TV, which does automatically switch to the correct ratio, but I want to view programmes via the Tivo box. As the TV works as it should, the problem points to a Virgin Media fault that, so far, I have been unable to put right.
Thank you for getting back to me to confirm that you've noticed a difference between your Freeview and TiVo services. I really appreciate that you've tried some troubleshooting and have provided further information for us. I've gone ahead and emailed this over to our TV specialists for more advice. You may well find that it's a fault with your TV box, as Roger has suggested, but I'd hate to arrange a replacement if this is unlikely to resolve the issue.
I'll be sure to keep you posted with any information I receive, please bear with me.
Hi Rachel, Thanks for taking the time and trouble to help out. I did go into the settings on the Tivo box and rebooted the box, but the problem still exists. I also tried to run a TV test via the virg.in/service? webpage, but for some reason, the test refuses to run, showing a 'oops...this part of the site isn't working properly at the moment' message.