Hello all...I am a complete novice at forums so sorry if I am doing anything/everything wrong but I really need some assistance.
We have a tivo box which in the apps section it has amazon video. My son was showing me a movie, (on our tv that has the tivo box connected to), that we wanted to watch which is included free for amazon prime members. (I have a prime membership on a fire stick on a different tv which is not part of the virgin tivo box). So my son got onto the amazon video app on the tivo box & searched the movie title. It said join amazon video to watch so I clicked on it as I thought I could log into my amazon prime membership to watch it for free but it seems as though I have joined it again as it showed me that the charge is £7.99 p/month.
My question to you all is where can I find out which of my accounts this new membership is being charged to...is it amazon or is it virgin? I was expecting to have to put my details in to join but it seems as though my tv already has my details to charge me for it automatically. I have looked into the settings/membership but it doesn't show me any details. I know you can cancel amazon memberships without charge if done by mistake but I don't have any clue how or where I am supposed to do it!!
If anyone out there understands what I am trying to describe and can help me please I'd be extremely grateful to hear from you.
Thank you for your post and welcome to the forums.
You don't need to be sorry - we all have to start somewhere over here 🙂 I still get stuff wrong from time to time haha! As far as I am aware we do not have Amazon Prime video on TiVo's just V6 and you wouldn't just be able to sign up with a click of a button. Can you confirm what box you have and can you confirm what the page said?
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk