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moi68
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Amazon prime

Hi when I press the red button to watch Amazon prime the screen just goes black.

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Katie_WT
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Re: Amazon prime

Hi there @moi68

 

Sorry to hear you're having some issues with Amazon Prime at the moment - what happens when you try an load it from the Apps and Games menu instead? 

 

Have you ever been able to access Amazon Prime via your V6 box? (Amazon Prime is only available via the V6 boxes - it cannot be access on TiVo)

 

I have managed to locate your account from your forum details and have taken a closer look at your box from here - everything looks to be ok; you are currently connected to the Hub via Ethernet and rebooted around 2 days ago. 

 

Are you having issues with any other apps at all? 

 

 

Katie - Forum Team


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moi68
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Re: Amazon prime

Hi I posted this a few days ago and it's working again now

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