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Jodie1981
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Amazon prime app

Hi I’ve been using my Amazon prime app for a while no issues on my app through virgin tv I’ve tried to use it today and getting black screen every time I put it on? 

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japitts
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Re: Amazon prime app

Can you use any other streaming apps? iPlayer, YouTube, and any others you may subscribe to?

Are you watching on a 4K UHD TV?

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Jodie1981
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Re: Amazon prime app

Other apps work just not prime and it was fine yesterday yes it’s 4K uhd tv 

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japitts
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Re: Amazon prime app

Using a 4K UHD TV opens up the possibility of this being an HDCP2.2 issue.

Can you watch OnDemand programs ok - try something from (non-BBC) CatchUp if you're not sure.

Also - disgregarding the lack of an error code - try following the advice on https://www.virginmedia.com/help/virgin-tv-error-codes/603 with specific focus on the HDMI ports and/or output resolution.

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