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Amazon Prime Video is NOT on channel 228

For several months now Virgin Media have insisted that Amazon Prime Video is on channel 228 (see here) but it's actually on channel 205 next to Netflix, why are you continuing to misinform customers?

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Re: Amazon Prime Video is NOT on channel 228

Hi VMViewer,

 

Thanks for your post and bringing this to our attention.

 

I've reported this now, 

 

Alex_Rm

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Message 3 of 11
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Re: Amazon Prime Video is NOT on channel 228

When will it be fixed?

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Re: Amazon Prime Video is NOT on channel 228

Hi VMViewer, 

 

I'm sorry I don't have an update, but this has been reported and the team will amend it as soon as possible.

 

Alex_Rm

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Message 5 of 11
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Re: Amazon Prime Video is NOT on channel 228

The past lead time for correction of obvious errors on the PDF Channel Guide is around 10 days.

Pity, it wasn't spotted on27th Jan or 4th February or 14th February.

The QA/QC in VM is atrocious.
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Message 6 of 11
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Re: Amazon Prime Video is NOT on channel 228

Hi, Prime Video is only currently available on the V6 and can be launched via the apps menu of the V6 ^CC

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Message 7 of 11
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Re: Amazon Prime Video is NOT on channel 228

Hardly relevant as if you follow the posts the Primary observation is that the PDF Channel Guide says it's on 228.

The EPG says its on 205 (on V6), now you're saying it has to be launched via the apps menu.

What a confusing mess which is the ongoing observation about VM in so many services.
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Message 8 of 11
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Re: Amazon Prime Video is NOT on channel 228

March version of the Channel Guide PDF added yesterday...

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide

It still has Amazon Prime Video listed on the incorrect channel number! 

Honestly, what is wrong with VM. It's so amateurish.

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Message 9 of 11
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Re: Amazon Prime Video is NOT on channel 228

......So much for Alex_RM reporting it.

Only changed the date in the small print of the PDF and issued it. No version number on the file name, just the month change.

The web page has been updated! That is the date on it. Every else has been left the same warning us of channel changes from 7th January still !!
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Message 10 of 11
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Re: Amazon Prime Video is NOT on channel 228

April version of the Channel Guide PDF added yesterday...

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide

Yep, it still has Amazon Prime Video listed on the incorrect channel number! 

@Alex_RM why isn't VM capable of fixing this?

In addition to this, the package information is now incorrect for Comedy Central HD and MTV HD, which are now included in Mix and Fun too (so should have a tick in columns 2 and 3).

Is there any chance of updating that too?

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