So I called VM to cancel my services and was through to someone within 30 seconds - great, or so I thought. My bill for 7/9/19 - 6/10/19 had generated and even though it's 16/8/19 they were demanding I paid this balance which isn't due until September. I pointed this out, and the fact that upon cancelling my services won't run this far ahead and was finally transferred to cancellations. Though 50 minutes into the call and still on hold as I write this... I'm a bit reluctant to hang up in case I have to go through this hold time again another day, but wth?! This can't be right? Is there another way to cancel? It can't be legal for Virgin Media to simply block people from ever cancelling by simply not answering the phone and giving no other obvious way to cancel?
Re: Almost an hour (and waiting!) on hold to cancel!
To cancel your account it needs to be done by phone they need to know you are the account holder 150 from VM landline options 1 1 4 5 thinking of leaving us they open at 8am if you can call as early as possible this should hopefully reduce your wait time. You also have to give 30 days notice for an account to be cancelled and if your contract has not run it’s full term they can hit you with a cancellation fee. Best of luck