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All missing channels except 1-5

I switch my upstairs TV on and noticed ALL channels have vanished except 1-5!

The box itself is an ancient old TV+ box. Have you disabled it because it's so old??

If you have it would have been nice to be notified! Can you send a new box out?

I have tried calling but its just too busy.

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Very Insightful Person
Very Insightful Person
Message 2 of 3
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Re: All missing channels except 1-5

In every instance where old boxes have been disabled, there's been plenty of warning given both on-screen and often by letter and/or email as well.

The forum team may pick up this thread in a few days, but calling C/S will be the quickest way to get a replacement box sent to you - so your service gets restored.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team
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Message 3 of 3
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Re: All missing channels except 1-5

Good Afternoon Wookielover


Thanks for your post and I'm sorry to see that this has come as a surprise to you


I'm aware that Virgin Media have attempted to notify customers via multiple different methods, over approximately the last two years.


I'll be happy to assist you though by all means. Check out the purple envelope in the top right hand corner for a PM from me


Kindest regards,