Menu
Reply
Fola205
  • 1
  • 0
  • 0
Joining in
116 Views
Message 1 of 2
Flag for a moderator

Additional box

Where do I go to order an additional box? 

0 Kudos
newapollo
  • 7.91K
  • 1.16K
  • 2.16K
Very Insightful Person
Very Insightful Person
100 Views
Message 2 of 2
Flag for a moderator

Re: Additional box

Hi Fola205,

You will need to contact the regrades team.

You could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues, or late afternoon around tea time.

The additional box will require a coaxial connection so if you don't have that extra point in the location for the new box then VM will need to send out an engineer.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Problem Solved? Click to mark as a Helpful Answer or use Kudos to say thanks for a useful post


0 Kudos