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Account change.

My contract recently ended but I’m unable to contact anyone by phone or by computer to change it. I’m getting charged money I can’t afford but extremely difficult to get help to rectify! Please help! 

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Re: Account change.

Call it in -- 08.00 midweek, is the best time - although people are still reporting getting through ok at other times. Go to “Retentions” on 150 or 0345 454 1111 - options 1-1-4-4 "Thinking of leaving" when you should get through to the people who can help you, although it can involve a long wait the UK call center is still picking up.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.