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Juliescho
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AREA 20 VIRGIN PLEASE HELP US

PLEASE  ADDRESS AREA 20 LAGGING PIXALATED JUMPY ON ALL CHANNELS STARTED 22.06.20 MANY CUSTOMERS AFFECTED

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Anonymous
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Re: AREA 20 VIRGIN PLEASE HELP US

you need to get each effected person to report it. you can only report your own problem
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Juliescho
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Re: AREA 20 VIRGIN PLEASE HELP US

We are trying to, it is very difficult, 

Which method do you advise we use? 

Grateful for any help you can give

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newapollo
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Re: AREA 20 VIRGIN PLEASE HELP US

Hi julie,

Sorry to see that your good self and others local to you are having issues.

You could call the number advised to you by brimful in the other thread you've raised this matter.

0345 454 1111 or 150 if you have a virgin landline.

It's best to call first thing on  a morning as lines are generally less busy then.

I notice brimful has an engineer appointment scheduled for tomorrow. It may be a cabinet issue and the engineer can fix it, and at the same recifiy the issues others are experiencing.

If it is found to be an area fault then engineers won't be sent out to individual customers as that will not fix their issue.

Hopefully the lovely agent brimful spoke to will have informed her manager that it's  been reported as an area issue. Also this will probably be fed back by Forum Staff.

You could sign into My Virgin Media and check for faults in your area to see if it's been picked up. You can also run tests from there.

There is also a Service Status number you can call which gives information on local issues down to postcode level  0800 561 0061

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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