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7400

New to Virgin TV and having code 7400 . Impossible to call customer service. Any alternative?

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Re: 7400

Hi,

I am a VM tech.

This is commonly related to 'Activation' issues, have you made the activation call to get your V6 activated?

If not, make it now and this should resolve the issue.

If yes, suggest doing it again as it hasn’t taken effect.

Clive

Field Tech with Virgin media

You can also save £50 off your bill by recommending someone onto virgin media. To find out more PM me.

If my answer was helpful to you please mark as helpful or consider leaving kudos

 


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Re: 7400

Thank you .

no I didn’t call. Number?

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Re: 7400

No call center available. Calling is just a nonsense. I guess payment doesn’t require activation but using the service does. 

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Re: 7400

Unfortunately these are difficult times with large call volumes.

If you are calling CS (150) it can take 60' or longer - just hold on. Calling early 0800-10.00 is usually better.
Is there not a specific number to call in the paperwork provided for activating equipment that might get you through quicker - it used to be 0800 953 9500. Try that route.


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