Hi hope you can help.
I was referred by a friend on 1st May 2020 through Aklamio and we were both due to receive £50 Cashback 30 days after connection date which was 20th May. To date neither have received this even though we have both tried to contact Aklamio and Virginmedia !
Aklamio are saying they have no record of this and Virgin media say I need to speak to Aklamio - so am going round in circles.
I have tried several times since to get through on the phone to virgin media but just hang on for hours !! .
Any advise please ?
Aklamio are the ones offering cashback, it was their offer you need to go through them.
If you had used Virgin's own Reccomend a Friend scheme then virgin would be able to help with your credit