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Wilesmat
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£40 charge for old router?

  • Has Virgin Media tried to charge anyone else £40 for not sending back the old kit?
  • I have asked where to send it but as yet I have not had a response back.
  • Strangely £40 is about how much credit should be on my account.
  • Its obvious they just do not want to pay back any money to their customers.
  • My feeling is they will take you for even last penny.
  • Its pretty shameful how they operate these days.
  • Is it my responsibility and cost to send back the used kit?
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Anonymous
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Re: £40 charge for old router?

its part of the contract. you have to return the equipment

it should have been £50 for the hub. do you wanna tell them they under charged you 🙂

https://www.virginmedia.com/shop/the-legal-stuff/priceguides
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newapollo
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Re: £40 charge for old router?

If you haven't received a returns kit then you can order one here /request-returns-pack 

If you are charged for the equipment then VM will refund it once it's been returned

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Wilesmat
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Re: £40 charge for old router?

Thankyou, I have requested the return, I didn't realise i needed to do this.

Many Thanks,

Matt

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