downstairs working fine upstairs has the menu. Up but now no picture or sound from any channel
started a few weeks ago with by sports 3 not working then pixelation on every channel
now none at all have reset box
talking to virgin staff who become rude and uninterested that football is on the one channel that night which I pay for and I can’t watch it because no signal I told him I better ring UEFA and tell them to stop match until the day after when he told me he may be able to fix tomorrow
well now everything upstairs has gone
it was my old TiVo box from downstairs that was upgraded but I still pay for multi room
Sorry to hear about the problems you're experiencing with your TiVo boxes and especially for the customer experience you had when contacting us about this. It's not something we want you to experience and I'll get this fed back to the agent.
I've had a look at your TV boxes and can see that there are tuner issues on both boxes and we'll need to get an engineer out to take a look.
I'm going to send you a Private Message so we can arrange this, please reply back to it.