You can't mix TiVo/V6 & V360 on the same account - it's one or the other but not both. And I'd like to think if you'd got V360 you'd know about it. The V360 runs on the same hardware as the V6, but completely different software.
Did you bring your TV service from your old address with you? Or are you a new customer with "no previous"? Brand new customers are being given V360 as a matter of course, but if you're an existing customer on the TiVo/V6 platform, it's not possible to change to V360 without very specific circumstances applying - and you being aware of it.
You can view the different TV boxes here
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