This is a weird thing and don't happen all the time but most times meaning it can be ok then i get it for a nice few days.
All i can say its like bleed over of 2 channels but only certain channels.
Animal planet HD i get BBC 1 like in squares trying to break through so the 2 channels.
Sometimes on sky 1 HD i get a channel come through, cant remember which one now.
It seems like the HD side of it as if i say turn non HD on both channels it seems 99% better but the only way i do it on Animal Planet is the +1 as no non HD.
What causes this as no interference close to it and reset my 2 v6 boxes,could it be the splitter as if so i could get a new one or shall i contact virgin to send me the small white lead that fits into the box the very short one as i would need 2 because got 2 v6 boxes,i have had the leads for years and have got a few bends in them.
It would be helpful to also have a picture of the cable you say is kinked. We can see whether that is likely to render this a "simple" fix or not.
On the face of it, you have a "standard" pixellation/picture breakup issue - one box reboot, and if symptoms persist, there's clearly an underlying fault. You can either wait on here (maybe a couple of days) for staff to respond, or call in and report it by phone.
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