virgin v6 tv box

[zendir]

Just found out that when my son was decorating he has thrown the wrong tv box out ,I had the old samsung box that had been replaced with the v6 box.Two questions can /i still use the samsung box or can I buy a v6 box??

[japitts]

You can't buy VM TV boxes, they're supplied to you under a subscription rental agreement.

What combination of TiVo/V6 did you have? https://www.virginmedia.com/care/tv-fault/which-tv-box 

I'm guessing at some point you had a TiVo replaced with a V6, but have somehow disposed of one of them?

[zendir1]

just had to re-register with different user name the box was virgin tv v6

[japitts]

So what combination of TiVo/V6 did you have? That's assuming you had a multi-room setup, your post isn't clear on this.

I'm guessing at some point you had a TiVo replaced with a V6, but have somehow disposed of one of them?

[zendir1]

hi,wondering if anyone could advise as to how to go about getting a replacement v6 tv box after son who thought he knew what he was doing threw out my box by mistake and saved the old samsung box .just need to be pionted in the right direction. Thank you

[japitts]

Better to keep your replies to a single post rather than starting new ones.

VM staff should respond here in a couple of days, I strongly suspect any replacement V6 here will be chargeable.

[zendir1]

thank you sorted now managed to find whats-app support getting charged for it but my own fault trusting son

[Molly_T]

Hi Zendir / Zendir1 👋

Welcome to the community, thanks for posting! Sorry to hear about this predicament you found yourself in, with your son throwing away the V6 box. Glad to hear the team were able to get it sorted for you via Whatsapp on 📲+44 7305 327 112

Let us know if there is anything else outstanding you need our help with!

Wishing you all the best. 🌞