Virgin Media Community

[Elmogm]

can someone frm the virgin team please order me x2 remotes for my V6 boxes. I've lost one and the other is damaged. The website link is broken.

I was hoping to get new remotes with TV360 but you won't let me have that wothout paying, even though I upgraded to Ultimate OOmph and was supposed to get it free?

[Corey_C]

Thanks for your post and for reaching out to the Community Forums. Elmogm,

Sorry to hear that you have not be able to order a remote. I've checked the site and the link appears to be fin: https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote

Have you been able to order a replacement since your post?

Cheers,

Corey C

[Elmogm]

Hi, the link works fine. Going through the process of trying to order a replacement takes you to a page that says 'oops, this page is not working'

[japitts]

What happens when you try to use the link ?

[Elmogm]

What I said above.

[Hayley_S]

Hello @Elmogm,

I am sorry to see this did not work, please click here to try again. 

Many thanks,

[Elmogm]

Hi, the link works fine. When you press the link to actually order a new remote you get this link... Oops, something's broken (virginmedia.com)

[newapollo]

Hi Elmogm,

This can often happen when the web page is stored in your cache. 

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading errors or oops something went wrong messages, as the browser then makes a new attempt to load pages freshly.

Have you tried a different browser?

[Serena_C]

Hi @Elmogm

Sorry to hear you are still having issues with the link.

Have you tried clearing your cache and using a different browser as @newapollo advised?

Please do let us know if you are experiencing any further issues after this.

Kind regards,

Serena

[Elmogm]

The order new remote is not working at all now.

History and cache all cleared.

There are other threads where people have the same issue and a virgin team member has ordered remotes for them?