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Elmogm
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v6 remotes

can someone frm the virgin team please order me x2 remotes for my V6 boxes. I've lost one and the other is damaged. The website link is broken.

I was hoping to get new remotes with TV360 but you won't let me have that wothout paying, even though I upgraded to Ultimate OOmph and was supposed to get it free?

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Corey_C
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Message 2 of 14
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Re: v6 remotes

Thanks for your post and for reaching out to the Community Forums. Elmogm,

 

Sorry to hear that you have not be able to order a remote. I've checked the site and the link appears to be fin: https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote

Have you been able to order a replacement since your post?

 

Cheers,

Corey C

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Elmogm
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Message 3 of 14
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Re: v6 remotes

Hi, the link works fine. Going through the process of trying to order a replacement takes you to a page that says 'oops, this page is not working'

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japitts
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Message 4 of 14
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Re: v6 remotes

What happens when you try to use the link ?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Elmogm
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Message 5 of 14
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Re: v6 remotes

What I said above.

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Hayley_S
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Message 6 of 14
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Re: v6 remotes

Hello @Elmogm,

 

I am sorry to see this did not work, please click here to try again. 

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Elmogm
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Message 7 of 14
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Re: v6 remotes

Hi, the link works fine. When you press the link to actually order a new remote you get this link... Oops, something's broken (virginmedia.com)

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newapollo
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Message 8 of 14
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Re: v6 remotes

Hi Elmogm,

This can often happen when the web page is stored in your cache. 

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading errors or oops something went wrong messages, as the browser then makes a new attempt to load pages freshly.

Have you tried a different browser?

Dave

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Serena_C
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Message 9 of 14
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Re: v6 remotes

Hi @Elmogm

 

Sorry to hear you are still having issues with the link.

 

Have you tried clearing your cache and using a different browser as @newapollo advised?

 

Please do let us know if you are experiencing any further issues after this.

 

Kind regards,

Serena

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Elmogm
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Message 10 of 14
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Re: v6 remotes

The order new remote is not working at all now.

History and cache all cleared.

There are other threads where people have the same issue and a virgin team member has ordered remotes for them?

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