v6 power supply cord

[Trevor58]

Hi, I received a new v6 box but the power supply cord wont stay in the back of the v6 box, it seems as if it's the wrong cord. Can you send me a replacement ?

Many Thanks 

Trevor

[Ashleigh_C]

Hi there @Trevor58 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced these issues with your service and thank you for posting, I'd be happy to take a look into this with you via a Private Message and get the correct cable out. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

[Ashleigh_C]

Thank you for chatting with me via the PM @Trevor58 and I am glad to hear an engineer has been arranged for this. 

Please do let us know how the visit goes and thanks again. 

[Trevor58]

The engineer came and found it was a fault with the box where the power cord plugged in.

He replaced the box for me.

Trevor

[Matthew_ML]

No problem at all, I am glad everything went smoothly for you.

Please do feel free to reach out if you need anything going forward. Cheers