the connection on my v6 box is very loose and therefore keeps losing picture/sound.when i wiggle it about a bit it comes back on for a while i have tried different hdmi cables but still same problem,hoh can i fix this
Thanks for using the forums to get this issue looked into with your HDMI connection, I am sorry for the delay in getting back to you. I understand its been a week since you last posted, so please let me know if your issue has now been resolved.
However, if you are still having issues, could I ask if you've checked the HDMI port in the TV as well as the V6 box?
If you have and its still an issue we can try to send out a replacement V6 for you.
hi megan ihave done all that and its all channels .the picture and sound go off completely,but if i wiggle the hdmi lead around at the v6 box end it comes back on for awhile but then goes off again if you move the v6 box i.e, to polish etc thanks
I have arranged for this to be sent out to you, all the information that you need about your delivery can be found on your online account and clicking My Account and Order tracking, you will also receive your tracking information via text message or email from our delivery partner.