hi my v6 box is playing up its stuck on the start up screen, tried reboot 4/5 times nothing happens same stuck on start up.
You can try - more as a last throw of the dice than anything - leaving it off at the mains for perhaps 10 minutes. Just to break the cycle.
If that still fails, I'm afraid you're best off calling into faults to report it. C/S can sometimes give it a virtual kick remotely, but it often requires a tech visit and/or replacement box.
150 (from a VM phone) or 0345 4541111 (from any other phone) reopens at 8am in the morning.
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