my V6 box is stuck in a start up loop. We get past the orange light and the welcome screen but then sit on the 'Starting up' screen indefinitely with the alternating red and white flashing lights on the standby button.
Ive tried a hard reset (turn off, hold down + and standby, turn on) but it made no difference
Welcome to our community forums and thank you for your first posts.
Sorry to hear your are experiencing this with your V6 box. We can understand the inconvenience this may have caused and we want to do our best to help. I have been able to access your account using your forum details. Does this issue occur when watching general TV or when using certain features such as on demand?
I'm really sorry that this error is occurring with your set-top box but thanks for confirming what checks you have already carried out.
I've run some further checks from our end and this does indicate a fault with the equipment. I'd like you to get an appointment booked in for a visit so will just drop you a pm to confirm some details.
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