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v6 box serial numbers not showing on service check

Alan44
Joining in

I have two v6 boxes, why are the serial numbers not showing now when I do service check

6 REPLIES 6

painey
Tuning in

I've also noticed that, I keep getting intermittent pixelated picture so went to run a test but both my boxes don't show serial number!

Alex_RM
Forum Team
Forum Team

Hi Alan44,

 

Thanks for posting, 

 

Are you referring to when you use the service status page online? Or do  you mean when using the Connect App?

 

Alex_Rm

service status check online

Thanks Alan, 

 

Can I ask what it is you're trying to do? Is this for running a fault check?

 

Alex_Rm

yes, but not having trouble at moment ,just want to make sure I am checking right box in future, there used to be a number showing for  each v6 box so I could click on either one.

Hi Alan44,

 

Sorry for the late reply, 

 

We've passed this on to th team to investigate, as you're not the only once experiencing this issue.

 

Alex_Rm