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Alan44
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v6 box serial numbers not showing on service check

I have two v6 boxes, why are the serial numbers not showing now when I do service check

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painey
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Re: v6 box serial numbers not showing on service check

I've also noticed that, I keep getting intermittent pixelated picture so went to run a test but both my boxes don't show serial number!

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Alex_RM
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Re: v6 box serial numbers not showing on service check

Hi Alan44,

 

Thanks for posting, 

 

Are you referring to when you use the service status page online? Or do  you mean when using the Connect App?

 

Alex_Rm

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Alan44
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Re: v6 box serial numbers not showing on service check

service status check online

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Alex_RM
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Re: v6 box serial numbers not showing on service check

Thanks Alan, 

 

Can I ask what it is you're trying to do? Is this for running a fault check?

 

Alex_Rm

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Alan44
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Re: v6 box serial numbers not showing on service check

yes, but not having trouble at moment ,just want to make sure I am checking right box in future, there used to be a number showing for  each v6 box so I could click on either one.

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Alex_RM
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Re: v6 box serial numbers not showing on service check

Hi Alan44,

 

Sorry for the late reply, 

 

We've passed this on to th team to investigate, as you're not the only once experiencing this issue.

 

Alex_Rm

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