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jasboy99
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v6 box resetting itself

I have been with virgin for over a year - had the v6 box replaced 2 or 3 times due to stuck on downloading some update.

However as well as above issue - all these boxes (and present one) - seemed to reset during late evening or after midnight - causing partial recordings 

The box would be on in the morning and recordings only partial - which is hopeless.

I can put box in standby mode and when i come back couple hours later it is out of standby.

I also experience severe sound - video lag if box on for hours - which requires box to be reset to fix.

How many replacement boxes are we to suffer before firmware / software is fixed?

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PrinterElf
Alessandro Volta
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Message 2 of 12
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Re: v6 box resetting itself

Has the only action so far been to replace the boxes, or has someone assessed the quality of the signal the box is receiving?

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jasboy99
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Message 3 of 12
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Re: v6 box resetting itself

Every time they come they check signal quality etc - say everything is good.

I still feel the firmware / software needs addressing.

 

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PrinterElf
Alessandro Volta
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Message 4 of 12
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Re: v6 box resetting itself

Long shot, but did they replace the power supply when they replaced the box?

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jasboy99
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Message 5 of 12
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Re: v6 box resetting itself

tbh I never paid that much attention - it doesn't ring a bell with me though !

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Forum Team (Retired) Ellen_C
Forum Team (Retired)
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Message 6 of 12
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Re: v6 box resetting itself

Hi there.

 

Thanks for contacting community.

 

I'm sorry to learn about your issue with your V6. Have you tried contacting us about this?

 

If you have time, we can do this via online chat, to make sure it will be sorted out.

 

Keep us posted. ^Ellen_C

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jasboy99
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Message 7 of 12
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Re: v6 box resetting itself

hi

yes I have complained via complaint form. Asked that they contact me after 3.45pm as I work, but they keep trying to contact me during my work - where I am unable to answer.

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Forum Team
Forum Team
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Message 8 of 12
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Re: v6 box resetting itself

Do you have the complaint reference number? 

 

^Martin

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jasboy99
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Message 9 of 12
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Re: v6 box resetting itself

COM103136714

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Forum Team (Retired) Ann_E
Forum Team (Retired)
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Message 10 of 12
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Re: v6 box resetting itself

Hi Jasboy99,

 

Thanks for reaching out to us about your V6 issue. Were you able to speak with the team about your complaint? To check your account further since we are unable to access it from here, we can do this via an online chat.

 

Cheers,

Ann_E

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