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Ash98143
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v6 box not loading beyond welcome screen

Please someone HELP  after 6 hours of ever been on a phone 3 times for a hour waiting talk some then got cut off then other 2 times after a finally getting through to them to tell me its fix its gone back to square one.

 

Started the days with a new box that got sent out turned on error code s102 ring up sort that. Now all im getting on a loop every 5 10 minutes is the welcome screen then starting up then a arrow pointing down to a white box. 

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japitts
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Re: v6 box not loading beyond welcome screen

A box that's stuck in a boot loop potentially doesn't have a working internet connection, but is often faulty.

What was the reason for the new box - is this a new install or a fault replacement?

Which box do you have? Check here If you're not sure.

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Ash98143
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Re: v6 box not loading beyond welcome screen

Its a fault replacement  my first one had the DRV fault.  Only been a customer 4 weeks  

My box i got is the V6 box  Internet working fine still use WiFi fine 

 

Have tried switching off for 20 minutes still makes no difference 

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japitts
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Re: v6 box not loading beyond welcome screen

When you say "WiFi fine", I I presume you mean on other devices... has this V6 worked before, or is this the first time of installing it?

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Ash98143
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Re: v6 box not loading beyond welcome screen

WiFi working OK on my phone I think that's OK. 

 

When I rang them up they got it all to work fine but after a few minutes then it went back to the welcome page and the white arrow loop 

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