v312 Netflix error

[benfrew]

When I try and launch Netflix from via Apps on my virgin box, I get the error:

Application Loading

Netflix is loading onto the TiVo box. Please wait a moment and try starting Netflix again (V312).

I've waited for days and weeks, but it never loads up.

How can I resolve this? is there anyway of removing Netflix altogether and then reinstalling it?

I have also tried to access NEtflix via the channel on the TV guide (channel 204). If I do it that way, I get the error:

App temporarily unavailable.

Netflix is currently unavailable (A01)

Please reboot and try again in a few minutes.

If this keeps happening, please visit virginmedia.com/tvcode and enter Error Code (A01).

I've tried visiting that page, but it doesn't even seem to exist!

Please can somebody help? I've read the other threads on this subject, but none of them have a resolution.

Thanks,

[newapollo]

Hi @benfrew 

Here is the link to https://www.virginmedia.com/help/virgin-tv-error-codes/a01 

[benfrew]

Thank you for your help

Unfortunately, that link seems to be limited in its advice to making sure that the cable is connected and that the WiFi is working. I've double checked those things of course, but they make no difference 

To be clear, it is only the Netflix app that is having this problem. Other apps and internet-based services work fine. Is there any way I can remove and reinstall the Netflix app specifically?

Or is there any other advice that deals specifically with the Netflix issue?

[Steven_L]

Thanks for coming back to us @benfrew, there is no way for the app to be remove and re-added.

We may need to get a technician out to look into this issue but first please could you try to clear your boxes cache by doing this 

Home > Thumbs down > Thumbs up > Play > Play > Play

Please give this a try and let me know, if that worked at all.

Regards,

Steven_L

[benfrew]

Hi,

I tried this multiple times - no difference at all. please can you arrange a technician? I'm paying for netflix but have no access at the moment

[Tom_W1]

Hi @benfrew thanks for your reply and I'm very sorry about this.

Can you please confirm if this happens when you select channel 204 which also mirrors as Netflix, or it just happens when you're on the App itself?

Many thanks

[benfrew]

Hi,

As I said in the first post:

I have also tried to access NEtflix via the channel on the TV guide (channel 204). If I do it that way, I get the error:

App temporarily unavailable.

Netflix is currently unavailable (A01)

Please reboot and try again in a few minutes.

If this keeps happening, please visit virginmedia.com/tvcode and enter Error Code (A01).

No change - I still get that message 

[Akua_A]

Thank you for your response @benfrew.

Just to confirm, how are you rebooting your TV box? Is it as seen here https://www.virginmedia.com/help/virgin-tv-restart-or-reset-your-box#tab2

Thanks,

[benfrew]

Yes - I have tried this and every other way of restarting my box

[japitts · Accepted solution]

Some of the previous posts in this thread mention WiFi - if you genunely have a TiVo and not a V6 (check here if you're not sure ) then that's a red herring as the box doesn't have WiFi.

One basic check I don't think has been covered yet - do other streaming apps/OnDemand work OK? That's a good test of the box's ability to load an app and/or connect to the internet.