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libra
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unable to get subtitles on any of the movie channels

Hi we suddenly get no subtitles on the movie channels, news channels etc are ok. Is this  just a temporary fault?

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japitts
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Message 2 of 13
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Re: unable to get subtitles on any of the movie channels

Which channels are you having problems with - can you be specific?

Subtitles are working fine for me on Sky Hits HD, as an example.

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greenedd
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Message 3 of 13
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Re: unable to get subtitles on any of the movie channels

same here sky cinema no subtitles  only sky cinema hits please fix

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newapollo
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Message 4 of 13
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Re: unable to get subtitles on any of the movie channels

Sky Cinema Sci-fi Horror has subtitles as well as Sky Cinema Hits

Dave

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greenedd
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Message 5 of 13
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Re: unable to get subtitles on any of the movie channels

which means the other  the other ,9 movie chs no subtitles i cant watch them without

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japitts
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Message 6 of 13
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Re: unable to get subtitles on any of the movie channels


@greenedd wrote:

which means the other  the other ,9 movie chs no subtitles i cant watch them without


As per previous posts, can you be specific which channels you're having problems with?

Individual channel names or EPG numbers will help.

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greenedd
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Message 7 of 13
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Re: unable to get subtitles on any of the movie channels

Sky cinema HD are the problem 

eg sky cinema premiere etc

the on demand it ok been fixed 

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japitts
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Message 8 of 13
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Re: unable to get subtitles on any of the movie channels

Aha, yes I agree. Sky Cinema Premiere on 401 has no subtitles

@ModTeam  - is this a known issue or can it be raised? Thanks.

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Melissa_F
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Message 9 of 13
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Re: unable to get subtitles on any of the movie channels

Hi All,

Thanks, this has now been raised and we hope to have it fixed as soon as possible.

Melissa

greenedd
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Message 10 of 13
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Re: unable to get subtitles on any of the movie channels

  • update got subtitles on sky cinema premiere 
  • none yet on channels sky cinema  402   404  406  408 410
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