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wendybonas1
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tv picture breaking up and keep losing internet connection.

supposed to have been sorted remotely but its worse now any advice on how to actually get an engineer out. I've been waiting over 2 hours on chat line tonight for someone to talk to 

 

 

 

 

 

 

 

 

 

 

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japitts
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Re: tv picture breaking up and keep losing internet connection.

@wendybonas1 

I've moved your post to the TV-V6 board, you'd posted in the "chatter & natter" section which isn't really intended for support queries.

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. These faults are not anything that can be fixed remotely, if a reboot hasn't worked.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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wendybonas1
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Re: tv picture breaking up and keep losing internet connection.

thank you for that not sure how to use this forum 

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Lee_R
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Re: tv picture breaking up and keep losing internet connection.

Hi @wendybonas1 thanks for posting and welcome back to our community.

I am sorry to hear that you're having TV and intermittent internet connection issues.  I have had a remote look from here and can confirm there is an issue in your area.  It currently has an estimated fix date/time of 3:00pm today.  Please can you keep an eye out and get back to us after this time with an update?

Regards


Lee_R

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