Hi Jerry,
The Mix TV pack is obsolete. You now either take the Mixit or Maxit package.
Details of the channels available on each tier (including the now obsolete ones which are in colums 1-4) are shown on the following page
/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide
If you take out the Mixit pack you can also add Personal Picks which are grouped into Entertainment & Drama, Entertainment & Documentaries, Entertainment & Lifestyle, Entertainment & Sport Lite and Kids categories.
The kids Personal Pick is £5 a month. With the other Personal Picks, the first one you add is an extra £7 a month, any additional ones are £5 a month. You can cancel the Personal Pick at any time by giving 30 days notice. It won't affect your contract or any discounts you have.
There is a pdf page showing the selection of Personal Picks <<< Here >>>
Unfortunately you need to contact VM directly as the Forum Team don't have access to enable them to change your package.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, options 1,1,4 and 4 Retentions (thinking of leaving us) The best time to call is between 8am and 10am to avoid call queues, or late afternoon around tea time
Retentions (thinking of leaving us) are generally based in the UK, and have a greater degree of knowledge and flexibilty, along with a larger range of discounts than the front line agents. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract
DaveI don't work for Virgin Media.
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