tv channels pixalating

[choccy]

i have 2 boxes at home 1 a v6 box and a tivo box on both boxes the tv is pixalating really bad  this happened on monday but got better not sure if its a problem in the area or just my adress

[japitts]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Matthew_ML]

Hey choccy, thank you for reaching out and and I am sorry to hear you are having some pixelation issues with your TV.

I am going to send you a PM so we can look into this and get to the bottom of it.

Please look out for the purple envelope. Thanks