Box is stuck on welcome screen and hard drive is making a noise. Sounds like the hard drive can't be accessed.
It doesn't sound too good. You have 3 choices.
You could try the text messaging service.
Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, Options 1,1, and 2, but best to call at 8am to avoid call queues.
Or you can hang on here for a member of the Forum Team to pick this up, but it may take a day or two.
Good Afternoon scotinc,
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see you've been having issues with the V6 box. I can see you've been in touch with our team in regards to this issue
Has this now been resolved or is this still on going?