If you have still been unable to get through on the phones or Live Chat on the Web site then you can send texts to this number 07533 051809 with details of the issue. Might take a while for a response but might be quicker than the other options.
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Did what you said but the text keeps coming back referring to reduction for Sky Sports package and asking me to reply yes to keep the conversation open.
After 'yeses', I discontinued.
I've tried calling numerous times since Friday - spending nearly 5 hours in total trying to get through to someone I can speak to but without success.
I am one of those deemed 'vulnerable' during the covid19 crisis, so I need my Virgin TV to keep me sane.
I have not been impressed with the situation with Virgin and have received better service from Sky when I contacted them to ask what their alternative package prices would be and when they could install.
Their price is much better and they can install in three working days.
I have not switched yet but I will be forced to if I can't get someone out to repair or replace the TiVo6 box in the next couple of days.
Sorting out this issue would be perfectly safe for your technicians as they can reverse right up my drive to my front door and safe distancing can easily be maintained.
Could you provide me with an e-mail address so that I can get this sorted urgently?
Trying to get through to anyone on the phone or via the website is impossible.