Virgin Media Community

[Billy23]

My TV, two or three times each day, stops working for maybe 2/3 seconds then comes back on.

Does anyone know a  "Fix" as it is annoying 🙂

[japitts]

Can you explain a little more what you mean by your television "stops working"?

[Billy23]

Well I will try and explain better 🙂

Whilst watching the TV, all of a sudden, the screen just blanks out, as in black screen, 2 or three seconds later the program comes back on again and continues. 

I had this happen with my old Virgin box and the phone help service told me what to do tho correct the problem but, that was a couple of years ago and, being 80 years of age, memory is not my strong point. 🙂 And you just cannot get phone help from Virgin these days.

Last of all ....thanks for your help.

[japitts]

In that case, in no particular order..

Is this happening on live TV? OnDemand? Recorded programmes? If live TV - any particular channels including HD/SD versions?

Have you swapped HDMI leads and ports on your TV to rule this out? What's the make & model of your TV?

There's a good chance this is just a gremlin that's best solved by a bit of detective work.

[snikpoh1973]

I've experienced the same thing. As you say the screen goes blank for 2 or 3 seconds, as though the set is turned right off. Picture and sound gone. Then it just comes back on again. Happens about say, once every 10 days.      

[Billy23]

Yes on live tv, Not on demand, not on recorded programs. All live channels.

Swapped HDMI leads. Not make of TV as I have the same TV as when it happened with other TV box from Virgin. I should say it happens about twice every day.

As I said in my OP when I had this happen with the last TV box from Virgin, I phoned them and they told me what to do....and it sorted it....Wish I could remember what to do but, that was 2 years ago.

I guess I will wait for the Covid excuse to finally end, (They cannot answer the phone as they have less staff........Err, they work from home) then maybe I can get through to customer services.

Thank you for your help 🙂

[japitts]

Any particular live channels? Including HD/SD?

What's the make & model of your TV?

[Zak_M]

Good morning @Billy23 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your TV services.

How are things looking since your post? As advised above, are there any specific channels that this is effecting? 

Kind regards,

Zak_M

[Billy23]

Hi Zak

Nope, it seems to happen on all channels.

I will mention again, it happened with my old virgin box, I then phoned the help line and they told me what to do.....and it solved the problem.

Oh that I had a spare 4 hours or so, to hang on for the help line service.

Not the end of the world, just dam annoying .

Cheers Billy23

[TonyJover]

---

@Billy23 wrote:

I will mention again, it happened with my old virgin box, I then phoned the help line and they told me what to do.....and it solved the problem.

---

Was it perhaps to change the Video output from "Automatic" to something else?  Like 1080i  for instance?