subscribe message when watching blacklist on demand

[stix123]

i have been watching blacklist on demand but today went to watch it and its asking me to subscribe to sky ultra hd why ?

[MOD EDIT: Subject title changed for clarity]

[japitts · Accepted solution]

Which series and which episodes are you having problems with - can you be specific?

One of us can attempt to replicate this, and probably advise further....

[stix123]

hi all seasons 1-8 they was on my book mark  but now i have to upgrade to watch them

[japitts]

Just from a very quick glance, I've checked a couple of S5 & S6 episodes and they show as available in SD, HD & UHD.

If you're on Maxit or Full-House, then SD & HD should be available to view. UHD requires the additional "Sky Entertainment OnDemand" add-on at (IIRC) £7/month.

Is there any specific episode(s) you're having issues with?

[stix123]

series 1 to series 8

[stix123]

hi just looked at today and its all back on normal hd thanx for all your help paul

[Steven_L]

Hey @stix123,

Glad to hear that your issues have now been resolved.

Please let us know if you have any further issues with your services.

Thanks

Steven_L