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benzitank
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sky sports channels not available on second box

Sky sports channels are greyed out on my second box (can view therm on main box)

when a channell is selected it says i need to upgrade to receive it

selected upgrade to be told already subscribing to this channel (makes sense)

Have tried rebooting, and going through the missing channels procedure (twice)

Rang virgin yesterday and was on hold for 40 mins after wich the call disconnected(very frustrating)

any help would be greatly appreciated

Many Thanks

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japitts
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Re: sky sports channels not available on second box

If you've restarted your box and tried the missing channels procedure (for the benefit of others.. Home > Help & Settings > Help > TV Care > I'm missing some channels), then I would suspect there's an account or box issue here.

That will need Virgin Media C/S to intervene/check.

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benzitank
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Re: sky sports channels not available on second box

Thank you,thought i would have to endure another phone call.
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benzitank
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Re: sky sports channels not available on second box

Ive had a couple more attempts at this via virgin customer services, may as well try phoning the moon

is there any other way of contacting them.From what ive seen email is pointless.Is there a chat facility

was wondering if i swaped the boxes around would the box that is working ok downstairs still do so upstairs

     Many thanks

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benzitank
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Re: sky sports channels not available on second box

ok after posting the above i decided to give it another go 

managed to get through but was unable to fix the issue and has been forwarded to some 

specialist section for further investigation,wich can take up to seven days apparently.

 

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japitts
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Re: sky sports channels not available on second box


@benzitank wrote:

was wondering if i swaped the boxes around would the box that is working ok downstairs still do so upstairs


Within the same home, box swapping is a perfectly legitimate fault diagnosis tool.

I suspect the issue will follow the box, and if this isn't fixed by the channel refresh method, the additional box isn't setup properly at VM's end.

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