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sky movies keeps freezing when streaming.

Sky movies will not stream on my v6 box it starts ok but freezes 30 seconds in and will not go any further. I have tried to run the diagnosis tool but it can't find any issues.

Netflix and prime stream without any problems it's just on the v6 box.

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Re: sky movies keeps freezing when streaming.

Can you pick a programme from ITV, C4 or C5 CatchUp please, and try watching it? The underlying technology between Sky Cinema OD & these channels is identical, this will see if it's a problem specific to Sky Cinema or your VOD in general.

Secondly are you watching on a 4K UHD TV?

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Re: sky movies keeps freezing when streaming.

This seems to be on all channels I have tried it,c4,c5 and sky comedy all freeze after a few seconds and yes it's a 4k tv.

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Re: sky movies keeps freezing when streaming.

VOD now requires HDCP 2.2 compatibility on all connected devices when you are viewing in 2160p, and not all older Tv's support this on all HDMI ports.

Can you try connecting your V6 HDMI cable to other ports on your TV?

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Re: sky movies keeps freezing when streaming.

Can you follow the instructions for Error 604 at https://www.virginmedia.com/help/virgin-tv-error-codes/604 , see if these help?

It sounds like you might have HDCP 2.2 issues

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