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set top box saying no signal error 7400, but all other 3 boxes working.

  • new package deal maxit with new tivo box
  • had to install ourselves
  • since then one set top box not working
  • no signal error 7400
  • all other 3 boxes working ok
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Re: set top box saying no signal error 7400, but all other 3 boxes working.

Hi tomlan,

I'm sorry you are having issues. It's doing that because the box hasn't been activated yet. Have you followed the advice here? virgin-tv-error-codes/7400 

If following the instructions on the above link don't work then you need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone



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