on 19-10-2022 00:04
With my V6 handheld remote, how do I search for an actor's name when their name has punctuation in it? Like a middle initial with a period after it? Or a last name that starts with O' ? If I leave the period, or O', or just the apostrophe off, then the search returns no results.
Thanks,
mcguirepatr
Answered! Go to Answer
on 28-11-2022 09:30
Hi @mcguirepatr,
Apologies for the confusion there. Any punctuation would be in line with the TiVo guide itself, which advises replacing hyphens (-), slashes (/) and full stops (.) with spaces.
After doing some research into this, it does appear that it has been a known issue on the TiVo service itself for quite some time, where even adding the additional space doesn't work - and little to no support has been provided.
At present, there are no plans to implement a fix on the TiVo service. I'm really sorry about that. The TV360 service does offer the ability to use punctuation using an on-screen keyboard, but there are some differences between both the V6/TiVo and 360 software, as mentioned above.
Cheers,
on 19-10-2022 08:24
I think from memory, the "1" or "*" key gives you access to punctuation marks.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 19-10-2022 08:54
Thanks. But there is no * key on my remote and the 1 key on my remote doesn't bring up punctuation marks. There is no punctuation option on the menu options on the screen, either.
on 19-10-2022 19:35
Now tried the same on my V6 and I agree there's no way of putting apostrophes or special characters in.
I would suggest searching for, say "O'Connor" as "O Connor" - pretty sure the search results will include it.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 19-10-2022 20:09
Thanks!
I tried searching for O Connor instead of O'Connor, and neither returns anything.
I also tried searching for David O Russell instead of David O. Russell, and neither returns anything, even though he is in the cast database on Virgin Media for Three Kings (1999).
on 19-10-2022 20:17
sorry. I meant to say that David O. Russell is on the crew database for Three Kings.
on 22-10-2022 08:14
Hi mcquirepatr,
Thanks for posting to us here on the Community.
Sorry to hear you are having some issues when searching for actors names.
Can you please try removing the space between the letter and last name? For example David ORussell.
If this doesn't work, please do let us know and we will get this fed back 🙂
Thanks,
on 22-10-2022 09:40
I tried searching for DAVID ORUSSELL but that didn't return any results.
on 24-10-2022 13:09
Many apologies for this,
We'll feed this back to the team to see if we can get this updated.
Is there a particular film/series that you're trying to gain access to?
Let us know,
on 24-10-2022 13:34
Thanks!
I wasn't looking for a particular film or series. I was looking for some actors/actresses, for example, David O. Russell.