Virgin Media Community

[Bob2020]

Tivo box worked perfectly well last night, turned on today. Have sound but no picture just bands of pixiles. Have chaged HDMI cable and reset but no good. Any ideas?

[Davy81]

HI,

Did you try a diffrent hdmi port, also it would be worth making sure all connection are tight on the cable feeding the stb splitter and isolator.

Thanks.

[Tommyoh91]

Hi there,  go to home- help and setting - setting - video output and change the output to 1080p or 720p see if there are any difference. when selecting which one his the green thumbs up button 3 times.

[Bob2020]

yep have checked all cables - worked perfectly well last night switched TV off and left Tivo on. Turned on today and sound only and a colour bands on TV screen.

[Bob2020]

I cannot see any menus at all. it is a pixulated screen with colour bands. TV works ok on digital free view just not virgin

[Tommyoh91]

Hi
i hav left you a private message if you get back to me there we could run through some details and i will check the account for you.

Thanks