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bern
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replacement remote control order - how to confirm order is placed and tracked

We have broken our remote control 😞

We have reordered another one for our V6 TV for free (which is kind).

I am concerned if the order has gone through OK. We ordered last Sat so its not massively late yet.

However I am concerned as when I try to "track my order" it tells me "It looks like you don't have any open orders!"

When I go to the section where I originally ordered the remote and try and order another it tells me "Looks like you've ordered a new remote. It can take 3-5 working days for your remote to reach you so please sit tight" but I am concered the two messages seem to conflict especially as I received no email or phone confirmation that my remote order had been placed.

many thanks if you cna reassure me this is all usual (or not)

 

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japitts
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Re: replacement remote control order - how to confirm order is placed and tracked

The website giving errors such as this will come as no surprise to most of the regulars around here.

The staff team should pick this post up in a day or so and hopefully confirm your specific situation..

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newapollo
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Re: replacement remote control order - how to confirm order is placed and tracked

Hi @bern 

Sorry to see about the mixed messages with a replacement remote.

You probably already know this, but just in case for now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

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bern
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Re: replacement remote control order - how to confirm order is placed and tracked

thanks @japitts and @newapollo, I didn't know that app existed @newapollo - thanks for that, I'll try it later
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