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"Sorry the box is not connecting now"

edam
Joining in

But apart from the pixelation its working fine .

So why do I get this message when testing "your connection" in service status

6 REPLIES 6

japitts
Very Insightful Person
Very Insightful Person

Pixellation on live TV is often a signal fault, if you've restarted the box once and it persists.

You can check for local service faults using the automated 0800 5610061 line.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Even though the pixelation appears to be fixed i still get the same message when a test is run

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @edam,

Welcome back to the Community Forums.

Sorry that you are still getting this message coming through, have you performed a reboot of your equipment since this issue has cropped up? If yes can you also please provide us an image of the error you are getting on your screen.

Cheers. Joe

edam
Joining in

Virgin are saying that it wont be fixed until the 26th 

It all works fine but I get the message when I run a test in service status

and yes its been rebooted several times

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Thanks for confirming this @edam,

If the service status page is saying until the 26th we would ask that you wait till this time, if after this it is still the same let us know and we can look into this deeper for you.

Joe

I was told that when I rang 150 this morning