The new V6 will need to be activated by calling the automated service 0800 953 9500 make sure to have your account number and the serial number of the V6 too hand, how long have you had the V6 waiting to be installed ?
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HI Mark, thanks for contacting us and we are sorry for the delayed reply. I am sorry to hear that you are having trouble with the equipment and want you to get this resolved. Can you confirm if you have contacted the activation line and have the equipment activated? Are you still having issues with this? Please let us know and we will aim to assist. Chris