Virgin Media Community

[Davidbartz]

hi i have noticed that my picture quality in quite a few of my hd channels, bt sport is paticualary bad as is sky sports , also some sd channels are quite pixelated and hard to watch which is most of them

[michaeldavis]

You may want to check that you have not selected low resolutions and are using the highest ones possible for your TV
Home> Help & Settings > Settings > Video Output > Video Output Format

If you have multiple formats selected and take your V6 out of standby before your TV a lower format may be in use and hence you may not be getting the best from your V6 box.

[Davidbartz]

D, well many channels are not of the quality ud expectYeah I’ve tried that already and my v6 is set 2160p only and still have a bad picture particularly on by sport hd, well on many channels are not the quality you’d expect

[Emma_C]

Hey Davidbartz, 

Sorry to hear you're unhappy with the picture quality on some of our channels, this isn't what we like to hear. 

Do you have more than one box? If so does this happen on all boxes? 

Is everything all set up correctly and tightly connected? 

If so then we can take a closer look and see what's going on, let us know and we can do this via pm. 

Thanks. 

[Leeramsden]

I’m new from sky and it’s irritating me how different the quality is, its that much lower than sky I’m not sure how long I can put up with it, quality issues 🤦🏽‍♂️

[Nova1989]

Did you get this fixed?

[Leeramsden]

No just excepted it and got used to it now 🤦🏼‍♂️