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playback

Hi

I'm in need of some help. 

When trying to playback some recordings and after pausing live tv the program doesn't play correctly. It jumps and stutters  

Can anyone give me an idea what to do please ? 

Regards

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Re: playback

Good Afternoon mrmr6,

 

Thanks for your post and I'm sorry to see you've been having issues with our services. 

 

Has this issue since been resolved or is this still on going?

 

Can you please advise me what diagnostics you've ran on the set top box? Have you made any changes to the set up of the TV services?

 

Kindest regards,

 

David_Bn

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