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tone76
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pixelated image V6 Box

The image on my tv keeps pixelating at varying times of the day, but seems to be worse in the evening/night....some channels seem to work fine and on demand is fine....changing the resolution of the display sometimes helps, but not always....please help

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japitts
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Re: pixelated image V6 Box

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them. OnDemand & streaming services use the internet and aren't affected by issues with your TV signal.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"

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