pixelated channels

[robertmc1]

i have been having pixelated tv for sometime but only very minor nothing to complain about but recently this has got worse.it can happen on any channel but mostly I watch SD channels .it will also be on any recordings i have as well ,i would put video of it but dont no how to to that,i have rebooted the tivo v6 box i think it is , but still the same ,some days it ok other times pretty bad that you cannot watch anything .connections have been checked and are tight

[japitts · Accepted solution]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Adri_G]

Hey robertmc1, thanks for your post on our help forum and sorry to hear of the picture issues on your TV box recently.

We'd love to help, we can see you've received some good advice from our insightful member japitts above.

Please, do let us know if you've been affected by an area fault on the TV service and how things have gone since.

We'd love to know what's been causing this and if you have received help and fixed this now.