my tv picture is VERY poor and pixelated, it has been like this for 4 days now
Pixellating pictures are normally the result of poor TV signals. Reboot your box once, if it persists you have a fault.
Check for known faults on 0800 5610061, if nothing's listed then you should call VM to report your fault. 150 from a VM phone or 0345 4541111 from any other phone.
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